Flexible Spending Account (FSA) Administration

Flexible Spending Accounts (FSAs) are an increasingly popular way for employers to help their employees manage their health care costs.

ProView provides full-service FSA administration for Health Care and Dependent Care. We have been effectively providing these services for over a decade. Our processes are best-practice and we follow all ERISA and IRS requirements in order to keep all plans in compliance with federal regulations.

Our Customer Service Representatives provide participants with timely, knowledgeable and thorough responses. As an enhanced service for our clients, ProView offers a Web-based self-service tool for participants. This provides 24/7 access to claims status, claim forms, frequently asked questions, etc. Combined with our weekly reimbursement standard and excellent customer service, ProView’s FSA participants are able to utilize their FSA benefits with the greatest of ease. Equally as important, our clients are confident that they are alleviated of the compliance and other time-consuming administrative issues related to FSA administration. Ultimately, this allows employers to focus on their core businesses.

Our full-service FSA administration makes it easy and convenient for employers to offer FSAs, by providing the following benefits:

  • Compliance
    • Plan Documents and SPDs
    • Internal compliance audits
    • Annual non-discrimination testing
    • Filing of Schedule A, Form 5500
    • Compliance questions
  • Participant Support
    • Live call center representatives
    • Dedicated toll-free line with customized greetings
    • 24/7 online account access
    • E-mail questions with next-business-day response
  • Reimbursement Processing
    • Direct deposit (with quick online sign up)
    • Check reimbursement
    • Payroll accommodation (if necessary)
    • Quick, same-day processing for urgent or replacement reimbursements
  • Banking and Funding
    • Flexible banking arrangements
    • ProView trust account (non-interest-bearing)
    • Payroll contribution deposits
    • Employer bank account with check-writing privileges
  • Claims Processing
    • Fax or mail using ProView-provided forms
    • Automated online inquiry
    • Daily claim processing (versus weekly)
    • Automated payment schedules (for certain expenses)
    • No minimum claim or reimbursement amount
    • Rollover/upload of Medical or Rx EOBs
    • Automated e-mail notification of processed claim to participant
  • Debit Card
    • Real-time processing
    • Enhanced relationship with Drugstore.com and USScript
    • Immediate merchant code authorization
    • Health care & dependent care reimbursement accounts
    • Ordering/account stacking feature
    • Additional cards for dependents
  • Payroll Contribution Reconciliation
    • Per-participant account payroll contribution reconciliation for every pay period (versus retroactively)
    • Verify “annual” election matches contribution based on payroll schedule
    • Discrepancy resolution
    • Claims-pending protocols to mitigate risk to employer and overpayment
  • Reports & Statements
    • Employer ad hoc online reports
    • Quarterly employer reports
    • Quarterly participant statements
    • Call center reports
    • End-of-plan-year report