IRVINE, Calif. – April 28, 2010 – Precept, a full-service employee benefit consulting and administration outsourcing firm, has hired Karen Reid as chief experience officer.
Reid’s responsibilities include improving upon Precept’s successful customer service model by designing programs for enhancing client experiences that will define, create and deliver high value and a memorable experience.
“Ms. Reid joins our firm at a time when we are transforming our business and the solutions and services we offer our customers,” said Chris Martin, president, Precept. “Precept has achieved many significant successes, leading to industry-leading results on customer service, risk management, growth and profitability. The next step in our continuing growth is to bring in a CXO, who will help Precept improve its position as a company recognized for an exceptional customer experience.”
Prior to joining Precept, Reid served as a board member, consultant and member of senior management for companies across multiple industries, driving results through strategic planning, best practices, metrics analysis and employee/customer relations.
About Precept
Precept is a national provider of benefit consulting and administration outsourcing services to the middle market. Specializing in employee benefit consulting and administration, Precept has over 20 years of experience in health and welfare procurement, strategic plan design in both fully insured and self-insured environments, benefit administration, health management solutions, retirement plan consulting, and integrated technology solutions. To learn more, visit www.preceptgroup.com
