Client Case Study

Data Management

• Profile: Technology Firm, 2,325 employees
• Challenges:
  • Difficulties transmitting data to their insurance carriers and payroll vendor
  • On average, they spent approximately 45 hours per month generating, mapping, re-programming and transmitting data. No time was allocated to data scrubbing or validation.
  • Significant delay in activating employees’ eligibility and ID card generation
  • Large amount of discrepancy reports
• Strategy:
  • Client forwards a single data feed to ProView on a weekly basis
  • Apply ProView’s 68 standard validation points to each transmission
  • Develop and apply additional nine customized validation points
  • Increase the frequency of data transmissions to carriers to weekly
  • Export of scrubbed data back to client for import to HRIS and payroll (Note: ProView mapped to the client's specifications)
  • Proactively manage carrier timeliness of data loads and production of discrepancy reports
  • Audit 100% of discrepancy reports
• Results:
  • Timely enrollment of employees
  • Accelerated access to care provided to employees
  • Reduced number of inquiries to Human Resources department by approximately 60%
  • Accurate data in client’s HRIS and payroll systems
  • 15% reduction in the number of retroactive payroll adjustments required
  • Increase in accuracy of premium payment to carriers due to calculation based on clean data