Client Case Study

COBRA Administration

• Profile: Data Storage Company, 500 employees
• Challenges:
  • COBRA materials not audited or updated for compliance standards in several years.
  • Frequent missed deadlines (as set forth in COBRA regulations)
  • Human Resources and Accounting departments not effectively communicating the monthly premium receivables, reconciliation and payment to carriers
  • Insufficient funds checks not being aggressively pursued, while the company was still making premium payments
  • Terminated coverage for participants not being communicated between internal departments or carriers
• Strategy:
  • Replace all COBRA correspondence with ProView’s correspondence, which is compliant with current federal and state regulations
  • Implement processes that ensure all federal and state time frames are adhered to
  • Aggressively manage accounts receivables
  • Manage eligibility in an accurate and timely manner
• Results:
  • Reduction of approximately 25 hours per month spent on COBRA administration
  • Eliminated risk of federal and state penalties levied against client’s non-compliance of regulations
  • $27,000 credit was identified and received by the client after the first month ProView took over billing and reconciliation